Bonus Episode: Justin Serra on Why Trust Is the Currency of Change

Sep 3, 2026

Justin Serra, CEO of MAKE Wellness, shares his DSU Spring 2026 keynote on why trust is essential to navigating change. Learn how transparency, communication, humility and field involvement can strengthen culture, increase confidence and give direct selling companies the ability to adapt as the pace of change accelerates.

In this Bonus Episode, you’ll learn:

• Why trust determines how an organization responds to change
• How transparency and communication build greater change capacity
• Why involving field leaders early can lead to stronger decisions and faster alignment